At CLASSY NAIL BAR, we prioritize providing our valued clients with the best possible experience from the moment they enter our doors until they leave our exceptional Nail Salon. Please take a moment to review our policies to ensure you understand our operational procedures. If you have any questions, feel free to contact us.
1. 3-Day Shellac/Gel Polish Guarantee:
If your polish chips are within 3 days of your service, please call us to make an appointment for a complimentary polish redo. We kindly request that you schedule the polish change within the 3-day period.
2. Refund Policy:
Our dedicated CLASSY NAIL BAR team is passionate about creating a fabulous beauty experience for our salon clients. If you're not satisfied with your service, please inform us before making the payment or leaving the salon. We will make any necessary adjustments required. However, please note that we do not provide refunds once you have left the salon.
3. Appointments:
We accommodate both appointments and walk-ins. To secure your preferred time slot, we recommend calling in advance and adding your name to our waitlist.
4. Cancellations:
If you need to cancel a salon appointment, please do so 24 hours in advance by calling 587 337 9999 or emailing classynailbar2024@gmail.com. We appreciate as much notice as possible and kindly request a minimum of 24 hours' notice.
5. 15-Minute Grace Period:
If you arrive more than 15 minutes late for your appointment, your slot will be considered as a walk-in, and we will offer you the next available slot.
6. Service Charges:
Our salon pricelist is based on the amount of product and work required to treat nails that are in GOOD condition. If your nails are in a damaged state prior to treatment, your nail technician may require additional time to complete your service, resulting in additional service charges. Please consult with your nail technician to confirm any additional charges before proceeding with the treatment.
7. Cancellation Policy for Repeated Cancellations:
While we understand that emergencies can occur, and it may not always be possible to provide adequate notice when canceling an appointment, please be aware that repeated cancellations without proper notice may lead us to request a non-refundable deposit to secure your next salon appointment. Additionally, failure to provide the requested cancellation notice may result in a service fee being charged along with the requirement of a non-refundable deposit for your next appointment.
8. Right to Refuse Service:
We reserve the right to refuse service to individuals with contagious nail conditions or open/infected skin near the required treatment areas. Additionally, anyone with an illness that may be contagious will not be provided service. We also reserve the right to refuse service to clients who are more than 15 minutes late or display rudeness or disrespect towards our staff or other salon guests.
Alcohol is sold only to individuals 18 and older (ID required). Not for sale to pregnant women or minors. Please drink responsibly.
Thank you for taking the time to review our policies. If you have any further questions, please don't hesitate to reach out.